![]() If you see a numeric IP address for “Remote host”, then you can either update the settings as detailed below or delete the current settings and re-open the Internet Access window– which will restore the default settings. Select WRD719 and click “settings”, if the server is “” then you are all set. Open Airmail’s Internet Access window (yellow “lightning-bolt” button), and check the server selections– default is WRD719 and WHV382. The default configuration for Airmail 3.4 uses domain names for the server (for example ), which do not need updating. If updating is not possible, or if you prefer to stick with ver 3.4, then the rest of this is for you: This is not available for Airmail 3.4, so if at all possible update to Airmail 3.5. This is a huge advantage in terms of airtime usage. This means much faster connections because other programs will be blocked from using your satellite connection for automatic updates. (NOTE: The older Airmail 3.4 download is NOT updated– use ver 3.5).Īn important note for sat-phone users: Airmail 3.5 includes a “dedicated route” feature for connecting via satellite, which limits access to Sailmail servers when the connection is open. If you downloaded previous to that, then do it again– same software, new internet gateway settings. Airmail 3.5 downloads since include the new gateway addresses. If you have internet access then the best option is to update to Airmail ver 3.5. ![]() Radio connections, webmail, and pop/smtp email are not affected. Note that this only applies to satellite or Internet connections using Airmail’s internet/satellite (Telnet) access window. If you need help with Airmail 3.4 then this page is for you, for Airmail 3.5 click here. Please contact our Member Support Team through your Email Signature Rescue account using the red help button for direct assistance.Sailmail Internet / Satellite gateway settings were updated in June 2020, click here for info. The links and social media icons should work when you receive the email. Check to see if your email signature has been installed correctly by sending a test email to yourself instead. In compose mode, most email programs won't allow you to use the links in your email signature. I am composing an email and I can't click on any links or social media icons To resolve this, install Google Chrome or Mozilla Firefox from our Before You Start screen and copy your signature from one of these browsers instead. Using Safari will cause formatting issues. ![]() If you use your mouse, you may miss out on some of the vital code needed to make your signature work correctly.Īnother cause to this could be that you've used Safari to copy your email signature from and not Google Chrome or Mozilla Firefox. Don't use your mouse, only use the Cmd + A hotkey to select all of your email signature. ![]() More than likely, you have used your mouse to highlight the html email signature file in the browser. My email signature doesn't look right when I paste it or send an email If you have tried our Written Instructions for installing your signature into Airmail and you run into any issues, please read through this troubleshooting guide before contacting Support for further help.
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